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FAQs

WHEN TO ASK FOR A QUOTE?

 

It is important to take the time to compare multiple quotes and choose the one that best suits your needs. 
Our advice, especially for large removals, is to contact the chosen company at least 2 months before the expected move date.

WHAT DOES THE QUOTE INCLUDE?

Each of our customers has specific needs, we at EnjoyTraslochi customize the quote based on your requests.

The following items are always included:

  • Supply of new packaging materials;

  • Packing of household goods and personal effects carried out by experienced and qualified personnel;

  • Drafting of a detailed inventory;

  • Home collection;

  • Loading into packing crates / containers and delivery to the terminal; (If provided)

  • Preparation of all export and import documents required for customs clearance purposes; (If provided)

  • Payment of taxes due at the Terminal; (If provided)

  • Direct home delivery within a radius of 50 kilometers from the port of destination;

  • On the day of delivery, unpacking and removal of all waste materials, if required.

 

The quote does not include any import duties or taxes (applied in various countries), quarantine periods, if any, and storage.

 

Our consultant will provide you with all the necessary explanations during the inspection.  

DO YOU OFFER TRANSIT ASSET INSURANCE?

Our professionals always carefully pack your items to ensure maximum protection. However, each means of transport - ship, plane, truck or otherwise - presents specific risks.  

To ensure maximum peace of mind, we offer in-transit insurance that provides for full reimbursement or replacement of damaged items, door to door, for any type of damage.

CAN I SHIP ANYTHING?

Each country may apply different legislation, but the following items are generally prohibited:

  • Alcoholic

  • Firearms and ammunition

  • Food, herbs and spices included

  • Articles made from endangered animals

  • Hazardous items (Such as adhesive material, ammonia, bleach, chlorine, detergents, disinfectants, dyes, flammable products, gas cylinders, insecticides, mercury thermometers, denatured alcohol, paints, pesticides, photosensitive substances, articles under pressure, solvents)

  • Blades, spears, jackknives

  • Pornographic material

  • Unprocessed leathers and furs

  • Plants, dried flowers, bulbs and seeds

  • Earth and sand.

The list is not to be considered exhaustive. Our consultant will be able to point out the prohibited articles in your destination country.

WHO WILL BE CAREFUL OF THE PACKAGING AND UNPACKING OF ALL THINGS?

Enjoy's team of professionals will take care of preparing all your household goods and personal effects for shipment.

All our employees are highly qualified and equipped with the skills to ensure maximum protection and safety during transport.

At the destination, we will unpack and dispose of waste materials on the day of delivery in your new home.

CAN I TAKE CARE OF THE PACKAGING ALONE?

If you choose to pack your belongings yourself, any damage caused in transit may not be covered by in-transit insurance.  

We strongly recommend that you entrust us with the task of packing household items and personal belongings. All the members of our teams are qualified professionals and have years of experience in handling other people's belongings with care.

CAN I LEAVE MY THINGS IN ONE OF YOUR STORES?

You can deposit your goods in our warehouses. If you need it, we can provide your personal belongings with special packaging and keep them for as long as necessary.

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